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About the BookAbout the AuthorTable of Contents

Communication is the essence of our lives. The ability to communicate makes it possible to exchange views, opinions, agreements and disagreements. Communication is being recognised as a core competency for the successful realisation of personal and organisational goals.

Dynamics of Human Communication explains the core notions related to the discipline of communication and seeks to develop critical thinking about various theories and methods. It comprises four units:

• Fundamentals of Human Communication studies the basics of communication as a subject.

• Critical Factors in Human Communication deals with the way culture impacts communication.

• Communication Systems discusses the various kinds of communication scenarios we enter into—intrapersonal, interpersonal, group and mass communication.

• Communication with the Masses is devoted to one particular system of public communication which is gaining ground in today’s globalised world—mass communication.

Simply written and illustrated with figures and images,Dynamics of Human Communication has been designed for students across disciplines—science, commerce, humanities—with courses on communication in the curriculum. It will be a valuable text resource for students and scholars of home science who take courses in development communication.

Sarita Anand is Associate Professor, Department of Development Communication and Extension, Lady Irwin College, New Delhi.

Archna Kumar is Associate Professor, Department of Development Communication and Extension, Lady Irwin College, New Delhi.

List of Tables, Figures and Images

Foreword by Arvind Singhal

Preface

UNIT I: Fundamentals of Human Communication

Chapter 1 | Human Communication: An Overview

Sunaina Batra and Sarita Anand

• Meaning and Definition of Communication

• Characteristics of Communication

• Key Aspects of the Communication Process

• Culture and Communication

• History of Communication

• Scope of Communication

• Principles of Human Communication

• Functions of Communication

Chapter 2 | Types of Communication

Neha Sharma and Sunaina Batra

• Based on Levels of Communication Transactions

• Verbal and Non-verbal Communication

• Interpersonal and Mass Communication

• Mediated and Unmediated Communication

• Synchronous and Asynchronous Communication

• Formal and Informal Communication

Chapter 3 | Process of Communication

Swati Kwatra and Sunaina Batra

• Models of Communication

• The Evolution of Communication Models

• Elements of Communication

Chapter 4 | Barriers to Effective Communication

Neha Sharma and Sunaina Batra

• Types of Barriers

• Classification on the Basis of Nature of Problem

• Classification on the Basis of Phases of Communication

• Ways to Overcome Barriers and Achieve Effective Communication

UNIT II: Critical Factors in Human Communication

Chapter 5 | Culture and Communication

Komita Dhanda and Archna Kumar

• Relationship between Communication and Culture

• Understanding Cultural Meanings

• Intercultural Communication

Chapter 6 | Perception

Nilanksha Sachdev, Komita Dhanda and Archna Kumar

• Concept of Perception

• Perception and Communication

• The Process of Perception Formation

• Perceptual Filters

Chapter 7 | Listening

Ruchi Gaur and Komita Dhanda

• Hearing vs Listening

• Defining Listening

• Listening and Empathy

• Purpose of Listening

• Process of Listening

• Listening Differentials

• Types of Listening

• Developing Listening Competency

• Steps for Effective Listening

Chapter 8 | Learning and Communication

Aparna Khanna, Komita Dhanda, Archna Kumar and Anjali Singh

• Learning as a Communication Process

• Characteristics of Learning

• Domains of Learning

• Adult Learning

• Communication Aids and Learning

UNIT III: Communication System

Chapter 9 | Intrapersonal Communication

Tinny Dawar and Sarita Anand

• Self-awareness

• Mapping the Self: Johari Window

• Self-concept

• Self-esteem

Chapter 10 | Interpersonal Communication

Tinny Dawar and Sarita Anand

• Nature of Interpersonal Communication

• Motivations for Interpersonal Communication

• Interpersonal Communication and Relationship Development

• Aspects Influencing Interpersonal Communication

• Theories of Interpersonal Communication

• Interpersonal Communication and Conversation

• Interpersonal Communication and Conflict

• Building Interpersonal Competence

Chapter 11 | Small Group Communication

Sunaina Batra and Tinny Dawar

• Characteristics of Small Group Communication

• Theories of Small Group Communication

• Functions of Small Groups

• Stages of Group Formation

• Group Processes

• Communication Apprehension in Small Groups

• Conflict Resolution

Chapter 12 | Organisational Communication

Shweta Anand and Tinny Dawar

• Concept of Organisational Communication

• Role of Organisational Communication

• Characteristics of Organisational Communication

• Functions of Communication in an Organisation

• Aspects of Organisational Communication

• Communication Flow in Organisations

• Factors Affecting Effective Organisational Communication

• Achieving Effective Communication in an Organisation

UNIT IV: Communicating with the Masses

Chapter 13 | Public Communication

Aparna Khanna and Sonia Sain

• Everyday Public Speaking

• Benefits of Public Speaking

• The Process of Public Speaking

• Models of Public Speaking

• Ethics in Public Communication

• Apprehension in Public Speaking

• Developing a Public Speech and Speech Delivery

• Presentation Aids and Public Speaking

Chapter 14 | Mass Communication

Sweta Suman and Sarita Anand

• Key Aspects and Definitions

• Elements of Mass Communication

• Mass Communication as the Fourth Estate

• Effects of Mass Communication

• Functions of Mass Communication

Chapter 15 | Models and Theories of Mass Communication

Sweta Suman and Sarita Anand

• Models of Mass Communication

• Paradigm Shift in Mass Communication Theories

• Theories of Mass Media and Governance

• Mass Communication in Transition

Chapter 16 | Media for Mass Communication

Sweta Suman and Sarita Anand

• Classification

• Broadcast Media

• Mass Media Professions