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Making Bureaucracy Work: Norms, Education, and Public Service Delivery in Rural India
Akshay Mangla
Price
795.00
ISBN
9788178246697
Language
English
Pages
440
Format
Paperback
Dimensions
158 x 240 mm
Year of Publishing
2023
Territorial Rights
Restricted
Imprint
Permanent Black

Forthcoming

What makes bureaucracy work for the least advantaged? Across the world, countries have adopted policies for universal primary education. Yet, policy implementation is uneven and not well understood. Making Bureaucracy Work investigates when and how public agencies deliver primary education in rural India.

Through multi-level comparative analysis and extensive ethnographic research, Mangla opens the “black box” of Indian bureaucracy to show how differences in bureaucratic norms – informal rules that guide officials and their everyday relations with citizens – generate divergent implementation and outcomes. Some public agencies promote compliance with policy; others engage in deliberation and encourage flexible problem-solving with local communities, enhancing the quality of education services.

This book reveals the complex ways in which bureaucratic norms interact with socio-economic inequalities, illuminating the possibilities and obstacles for bureaucracy to promote inclusive development.

Akshay Mangla

“This meticulously researched book addresses one of the deepest puzzles about Indian development, the early neglect of basic education, and its later (partial) correction. Using a variety of empirical methods and sources, the book highlights the role of bureaucratic norms in policy implementation and outcomes and provides a novel and richly textured understanding of state capacity” – DEVESH KAPUR, Johns Hopkins University

“For all that has been written about the Indian state, we have never really understood how the bureaucracy works. Until now. Mangla’s book not only unpacks the Indian state, but through his empirically rich and rigorously crafted comparative analysis of the education bureaucracy in subnational states he shows us how and why bureaucracies can utterly fail and when they become agents of inclusive development” – PATRICK HELLER, Brown University

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