Fifty Ways to Improve Your Telephoning and Teleconferencing Skills in English, belonging to the Fifty Ways series, offers second language business people/students valuable tips on improving their skills in telephoning and teleconferencing, which have become essential modes of communication in present work contexts. The accompanying CD provides practice in listening comprehension, necessary when you use the telephone to communicate.

Introduction
Self-assessment sheet
Module 1: Making a telephone call – preparation
Module 2: Making a telephone – the basics
Module 3: Telephone calls – typical situations
Module 4: Telephone calls – messages
Module 5: Conference calls – organisation
Module 6: Conference calls – participation
Module 7: Conference calls – involvement
Module 8: Managing atmosphere
Module 9: Managing difficult situations
Module 10: Language summary
Conclusion
Audio scripts
The English alphabet and the ICAO alphabet